1. Safety & Customer-Supplied Parts

For safety and reliability reasons, we reserve the right to refuse installation of any customer-supplied part or component that may compromise vehicle operation or safety.

Customers must maintain a safe distance from the technician’s work area at all times, as determined by the technician. Standing over technicians or interfering with the workspace is prohibited for safety reasons.

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2. If a Problem Arises After Service

If you experience an issue related to recently completed work, contact us immediately so we can inspect and verify whether the concern is warranted.

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A diagnostic fee may apply if:

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• The issue is unrelated to our repair.

• A new failure has occurred,

• Or the customer ignored the technician's recommendations listed on the invoice.

• ​Warranty coverage becomes void if:

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• The customer performs repairs themselves,

• Another shop works on the vehicle before we inspect it,

• Or the customer refuses recommended repairs directly related to the issue

 

3. Taking the Vehicle to Another Shop

If a problem develops after our repair, do not take the vehicle to another repair facility before allowing us the opportunity to inspect the concern, unless you are traveling or otherwise unable to return.

Any outside repair work, modifications, or failure to follow technician recommendations may void all warranties and guarantees provided by The Mobile Mechanic 757 LLC.

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4. Workmanship Warranty & Parts Policy

We warranty our workmanship for:

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• 3 months or 3,000 miles, whichever comes first.

 

Additional terms:

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• We do not warranty customer-supplied parts.

• If a supplied part fails, additional labor charges will apply for replacement.

• Ignoring technician recommendations voids all warranty coverage.

• A/C recharge services are non-refundable and carry no warranty.

• Warranty discussions will only be conducted with the individual listed on the original invoice.

A/C Repairs & Services

A/C repair workmanship is covered for:

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• 3 months or 3,000 miles, whichever comes first.

The warranty is void if the technician's recommendations are ignored.

Ac recharges do not have a warranty

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5. Diagnostic Disclaimer

Vehicle diagnostics are based on professional testing procedures and available vehicle data at the time of inspection. Due to the complexity of modern vehicles, we cannot guarantee that one repair will resolve every issue.

If a customer requests repairs based on their own diagnosis and that diagnosis is incorrect:

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• Full labor and service charges still apply, and we are not responsible for:

• Customer self-diagnosis errors,

• Pre-existing conditions,

• Unrelated mechanical failures,

• Or damage caused by customer neglect or misuse.

 

6. Plastic, Wiring, Spark Plugs, Metal & Rubber Components

Many vehicle components become brittle or weakened over time due to:

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• Age,

• Heat,

• Sun exposure,

• Corrosion,

• Internal wear,

• Or prior damage,

• Normal wear and tear

 

The Mobile Mechanic 757 LLC is not responsible for breakage of plastic parts, wiring, spark plugs, metal components, rubber hoses, clips, fittings, or related materials that may fail during removal or installation despite reasonable care.

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7. Payments, Labor Charges & Refunds

Full payment is due immediately upon completion of services. We do not offer payment arrangements after services are completed.

Stopping or canceling a repair after work has begun does not eliminate labor charges already incurred.

Refund requests require:

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• Written verification from a licensed repair facility,

• And a printed repair invoice confirming our workmanship caused the issue.

 

Partial Repairs or Delays

If work must stop due to:

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• Parts availability,

• Vehicle condition,

• Or circumstances beyond our control,

• 50% of labor charges are due immediately,

• Remaining balances are due once the repair resumes and is completed.

 

Customers using financing services such as Afterpay must complete payment approval before repair completion.

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8. Threats, Harassment & Hostile Conduct

We maintain a zero-tolerance policy regarding:

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• Threats,

• Harassment,

• Aggressive behavior,

• Excessive profanity,

• Hostile conduct,

• Or refusal to follow technician safety instructions.

 

If such behavior occurs:

• Work may be terminated immediately,

• Law enforcement may be contacted if necessary,

• Services may be refused permanently,

• And all payments made become non-refundable

• Customer may be subject to refused services permanently

9. In-Depth Diagnostic Services

Diagnostic fees apply toward same-day approved repairs unless otherwise stated.

For non-same-day repairs:

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• Diagnostic credit remains valid for 14 days if the vehicle is deemed repairable.

• ​Diagnostic fees are non-refundable for:

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• A/C diagnostics,

• Pre-purchase inspections,

• Vehicles recommended for sale or trade-in,

• Non-repairable vehicles,

• Or vehicles are referred to a third-party specialist or shop.

 

Additional diagnostics may qualify for discounted rates.

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10. Customer Part Pickup & Waiting Fees

If a technician picks up parts on behalf of the customer:

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• A $10 fuel/service fee applies within a 10-mile radius,

• A $30 fee applies for 20 miles or more.

 

If delays caused by the customer exceed 30 minutes while the technician waits for the customer to get parts or access:

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• A $50 waiting fee will apply for each additional 30-minute period unless delays are communicated in advance.

• Customer is responable of all communications​

11. Cancellation Policy & Refunds

Appointment Cancellation Policy

Cancellation Policy & Refund Policy

The Mobile Mechanic 757 LLC

At The Mobile Mechanic 757 LLC, appointments require dedicated scheduling, travel time, and reserved technician availability. To provide fair and efficient service to all customers, the following cancellation and refund policy applies to all services.

Appointment Cancellations

Customers must cancel or reschedule appointments at least 72 hours before their scheduled appointment time.

Any cancellation made within 72 hours of the scheduled appointment is non-refundable, including any prepaid deposits or service fees. At the company's discretion, we may offer a credit for an alternative day or equal credit towards a service for 14 days.

Non-Refundable Services

The following services are non-refundable once scheduled, performed, or reserved:

• Vehicle Diagnostics

• Preventive Maintenance Services

• Battery Jump Services

• Winter Vehicle Check-Up Services

• Air Conditioning (A/C) Vacuum & Recharge Services

• Pre-Purchase Used Vehicle Inspections ( If said vehicle is sold before the appointment time, the customer can use prepaid credit for 14 days to find another vehicle)

• Skype, Phone, or One-on-One Business Consultation Sessions

• Digital Products, Downloadable Documents, Templates, Cheat Sheets, or Electronic Business Forms

Business consultations and digital products are educational resources only. The Mobile Mechanic 757 LLC does not guarantee the success, profitability, or performance of any business based on consultations, advice, or purchased electronic documents.

Circumstances That Void Refund Eligibility

A scheduled appointment is considered fulfilled and is not eligible for a refund if any of the following occurs:

• The customer cancels within 72 hours of the appointment.

• The technician arrives at the scheduled location and cannot gain access to the property or vehicle.

• The customer is unavailable at the scheduled appointment time.

• The technician waits 15 minutes after the scheduled appointment time without customer arrival or communication at the address of appointment.

• The customer cannot be reached by phone, text message, or other agreed-upon communication methods 1 hour before the appointment.

• The customer fails to respond within 1 hour to technician communications intended to confirm the appointment before technician arrival.

• The customer refuses service after the technician has arrived through no fault of The Mobile Mechanic 757 LLC.

• The customer becomes hostile, abusive, threatening, or creates an unsafe work environment for the technician.

• The customer interrupts or stops the technician from completing the scheduled service through no fault of the company.

• The technician must wait more than 30 minutes for the customer to obtain parts or otherwise delays the repair.

• The vehicle contains evidence of unsafe, altered, jury-rigged, or improperly modified repairs that prevent the technician from safely performing the requested service.

• The company determines the vehicle is unsafe or unsuitable to repair.

• Inclement weather prevents service, heat advisories; the company offers a mutually reasonable rescheduled appointment, and the customer refuses the available rescheduling option.

• The customer is unavailable for any other reason after the technician has been dispatched.

Additional Non-Refundable Services

The following services are specifically non-refundable regardless of repair outcome:

• Air Conditioning (A/C) Recharge Services

• Pre-Purchase Used Vehicle Inspections

• Battery Jump Services

• Brake Repair Services

• Winter Vehicle Check-Up Services

• Vehicle Diagnostic Services

• Vehicle If Referred to a Specialist

• Diagnostic inspections that determine a vehicle is not economically or mechanically repairable

Diagnostic services are performed to determine the condition of a vehicle. The diagnostic fee covers the technician's expertise, time, travel, and testing procedures, regardless of whether repairs are recommended or performed.

Refund Processing

If a refund is approved by The Mobile Mechanic 757 LLC, it will be issued only to the original payment method used during the transaction.

Approved refunds typically require 5–7 business days to process, excluding weekends and holidays. Processing times may vary depending on the customer's financial institution.