1. Safety & Customer-Supplied Parts

For safety and reliability reasons, we reserve the right to refuse installation of any customer-supplied part or component that may compromise vehicle operation or safety.

Customers must maintain a safe distance from the technician’s work area at all times, as determined by the technician. Standing over technicians or interfering with the workspace is prohibited for safety reasons.

​

2. If a Problem Arises After Service

If you experience an issue related to recently completed work, contact us immediately so we can inspect and verify whether the concern is warranted.

​

A diagnostic fee may apply if:

​

• The issue is unrelated to our repair.

• A new failure has occurred,

• Or the customer ignored the technician's recommendations listed on the invoice.

• ​Warranty coverage becomes void if:

​

• The customer performs repairs themselves,

• Another shop works on the vehicle before we inspect it,

• Or the customer refuses recommended repairs directly related to the issue

 

3. Taking the Vehicle to Another Shop

If a problem develops after our repair, do not take the vehicle to another repair facility before allowing us the opportunity to inspect the concern, unless you are traveling or otherwise unable to return.

Any outside repair work, modifications, or failure to follow technician recommendations may void all warranties and guarantees provided by The Mobile Mechanic 757 LLC.

​

4. Workmanship Warranty & Parts Policy

We warranty our workmanship for:

​

• 3 months or 3,000 miles, whichever comes first.

 

Additional terms:

​

• We do not warranty customer-supplied parts.

• If a supplied part fails, additional labor charges will apply for replacement.

• Ignoring technician recommendations voids all warranty coverage.

• A/C recharge services are non-refundable and carry no warranty.

• Warranty discussions will only be conducted with the individual listed on the original invoice.

A/C Repairs & Services

A/C repair workmanship is covered for:

​

• 3 months or 3,000 miles, whichever comes first.

The warranty is void if the technician's recommendations are ignored.

Ac recharges do not have a warranty

​

5. Diagnostic Disclaimer

Vehicle diagnostics are based on professional testing procedures and available vehicle data at the time of inspection. Due to the complexity of modern vehicles, we cannot guarantee that one repair will resolve every issue.

If a customer requests repairs based on their own diagnosis and that diagnosis is incorrect:

​

• Full labor and service charges still apply, and we are not responsible for:

• Customer self-diagnosis errors,

• Pre-existing conditions,

• Unrelated mechanical failures,

• Or damage caused by customer neglect or misuse.

 

6. Plastic, Wiring, Spark Plugs, Metal & Rubber Components

Many vehicle components become brittle or weakened over time due to:

​

• Age,

• Heat,

• Sun exposure,

• Corrosion,

• Internal wear,

• Or prior damage,

• Normal wear and tear

 

The Mobile Mechanic 757 LLC is not responsible for breakage of plastic parts, wiring, spark plugs, metal components, rubber hoses, clips, fittings, or related materials that may fail during removal or installation despite reasonable care.

​

7. Payments, Labor Charges & Refunds

Full payment is due immediately upon completion of services. We do not offer payment arrangements after services are completed.

Stopping or canceling a repair after work has begun does not eliminate labor charges already incurred.

Refund requests require:

​

• Written verification from a licensed repair facility,

• And a printed repair invoice confirming our workmanship caused the issue.

 

Partial Repairs or Delays

If work must stop due to:

​

• Parts availability,

• Vehicle condition,

• Or circumstances beyond our control,

• 50% of labor charges are due immediately,

• Remaining balances are due once the repair resumes and is completed.

 

Customers using financing services such as Afterpay must complete payment approval before repair completion.

​

8. Threats, Harassment & Hostile Conduct

We maintain a zero-tolerance policy regarding:

​

• Threats,

• Harassment,

• Aggressive behavior,

• Excessive profanity,

• Hostile conduct,

• Or refusal to follow technician safety instructions.

 

If such behavior occurs:

• Work may be terminated immediately,

• Law enforcement may be contacted if necessary,

• Services may be refused permanently,

• And all payments made become non-refundable

• Customer may be subject to refused services permanently

9. In-Depth Diagnostic Services

Diagnostic fees apply toward same-day approved repairs unless otherwise stated.

For non-same-day repairs:

​

• Diagnostic credit remains valid for 14 days if the vehicle is deemed repairable.

• ​

Diagnostic fees are non-refundable for:

​

• A/C diagnostics,

• Pre-purchase inspections,

• Vehicles recommended for sale or trade-in,

• Non-repairable vehicles,

• Or vehicles are referred to a third-party specialist or shop.

 

Additional diagnostics may qualify for discounted rates.

​

10. Customer Part Pickup & Waiting Fees

If a technician picks up parts on behalf of the customer:

​

• A $10 fuel/service fee applies within a 10-mile radius,

• A $30 fee applies for 20 miles or more.

 

If delays caused by the customer exceed 30 minutes while the technician waits for the customer to get parts or access:

​

• A $50 waiting fee will apply for each additional 30-minute period unless delays are communicated in advance.

• Customer is responable of all communications​

11. Cancellation Policy & Refunds

Appointment Cancellation Policy

Customers must reschedule or cancel appointments at least:

​

• 72 hours before the scheduled appointment time.

 

The following services are non-refundable:

​

• Diagnostics,

• Preventive maintenance,

• Pre-purchase vehicle inspections,

• A/C recharge services,

• Skype or phone consultations,

• Electronic documents,

• And business consultations.

• Any prepaid services​

• We do not guarantee:

• Business success,

• Increased income,

• Or specific outcomes from consultations, templates, or digital products.

• ​Prepurchase consultations

Non-Refundable Situations

Payments are non-refundable if:

​

• The technician cannot access the property,

• The customer is unavailable,

• The technician waits longer than 15 minutes after arrival,

• The customer fails to confirm the appointment,

• The customer stops the repair after work begins,

• The customer refuses alternate scheduling due to inclement weather.

• The vehicle is unsafe, heavily modified, or jury-rigged,

• Or the technician is turned away through no fault of the company.

• ​A/C recharges, diagnostics, pre-purchase inspections, and vehicles deemed non-repairable 

​

Approved refunds:

• Are returned to the original payment method,

• Refunds may take 5–7 business days, excluding weekends and holidays, depending on the bank

• All agreed refunds will be put in writing.

 

 

Inclement Weather Policy

​

During any or predicted inclement weather conditions, operations may be closed for the day, delayed, or suspended.

​

Weather decisions are made:

​

• The day before service, and again, the morning of the appointment due to unpredictable changing weather conditions.

 

If weather prevents safe operation:

​

• Customers will be offered the next mutually available appointment date.