The Mobile Mechanic 757 LLC​

The Mobile Mechanic 757 LLC Policies, Warranties, Requirements, & Disclaimers

 

1:Safety and parts supplied by the customer:

Any component that we believe will jeopardize the safety and reliable operation of a vehicle may be refused installation. For safety reasons, please don't stand over the technicians' shoulders or workspace.

 

2: What to Do If a Problem Arises:

Contact us immediately if you have a problem directly related to recently completed work so that we can set up diagnostics to look for and confirm a warrantable failure. A diagnostic fee will be assessed if the technician discovers a brand-new, unrelated problem or if you disregard the technician's recommendations. If the customer makes their own repairs or takes the vehicle elsewhere before we have a chance to assess the issue, this voids our warranties or guarantees.

 

3: Driving or Taking the Car Somewhere Else:

IF YOU HAVE A PROBLEM WITH YOUR VEHICLE, DO NOT TAKE IT TO ANY OTHER WORKSHOP FIRST, UNLESS YOU ARE TRAVELING, AS THIS WILL VOID YOUR WARRANTY WITH US IF YOU HAVE ANYONE ELSE WORKS ON THE VEHICLE BEFORE GIVING US A CHANCE TO ADDRESS THE COMPLAINT OR IGNORE TECHNICIANS ADVICE ON REPAIR INVOICE!

 

4: Parts & Workmanship:

    We warranty our workmanship for 3 months or 3,000 miles, whichever comes first. We do not warranty           parts or supply any parts. If your supplied part fails, labor will apply again.

• A/C repairs/services: We warranty our workmanship for 3 months or 3,000 miles, whichever comes first. Ignoring the technician’s advice voids our warranty.

• A/C recharges do not include a warranty or refunds.

• We will only discuss matters with the person on the original invoice.

 

5: DIAGNOSTIC.

Accurate diagnostics. We cannot promise that one diagnosis will resolve every vehicle issue in a single repair due to vehicle complexity. If the customer's diagnostic is incorrect, the full cost of work is still owed. Customers' self-diagnostics are not our responsibility. Our business is not accountable for pre-existing problems unrelated to our repairs or problems caused by the customer.

 

6: Plastic, Wires, Spark Plugs, Metal, and Rubber Parts:

We assume no responsibility for plastics, wires, spark plugs, metal parts, or rubber part breakages, like many plastics, wires, spark plugs, metal, and rubber parts used in vehicles, are brittle, strip and can break without warning no matter how carefully they are handled. This is especially true of plastics, wires, spark plugs, metal, or rubber parts that are exposed to sunlight, liquid, heat, internal, and external damage, or any normal wear and tear.

 

7: Payment Arrangements / Refunds:

Payment in full is required upon completion of services. We do not accept payment arrangements after the fact. Stopping the job does not cancel the labor charges. Refunds are only issued with proof from a licensed mechanic and a verifiable printed receipt. Please set up the payment via the Afterpay app before the mechanic completes the repair.
If we must stop any repair due to circumstances beyond our control or parts issues, half of the labor cost is due that day, and the remaining balance is due upon resuming and completing the job.

 

8: Threats to Our Associates:

We have a zero-tolerance policy regarding yelling, not listening to technicians' advice, creating a hostile environment, cursing, or threats against our associates. Such behavior will not be tolerated. If you disregard the technician’s recommendations, all services rendered or paid for are non-refundable. We will immediately terminate work, call the police if needed, cease all services, block you, and offer no refunds.

 

9: In-Depth Diagnostics:

Cost is $95, which applies toward current diagnostic repairs. For non-same-day repairs, the $95 credit is valid for 30 days if the vehicle is repairable and excludes A/C diagnostics, non-fixable vehicles, vehicles advised for sale or trade-in, pre-purchase inspections, and other exclusions. These diagnostics are non-refundable. Additional diagnostics will be discounted.

 

10: Customer Part Pickup & Waiting Fees:

If a technician picks up parts for the customer, a fuel charge of $10 (within a 10-mile radius) or $30 (for 20 miles or more) will be added. If the customer takes more than ½ hour to retrieve parts, a fee of $50 per additional ½ hour will be added unless the customer communicates delays.

 

11: Cancellation Policy / Refunds: THE MOBILE MECHANIC 757 LLC

We ask that you reschedule or cancel at least 3 days before your appointment.
Cancellations made 72 hours or less before an appointment—including diagnostics, preventive maintenance, pre-purchase inspections, A/C recharges, and all virtual sessions—are non-refundable.
We are not responsible for or guaranteeing the success of any business or consultation.
Cancellation reasons include inability to access the property, inclement weather (with alternative dates offered), customer unavailability, technician waiting time exceeding 15 minutes, hostile behavior, or failure to confirm appointments within 15 minutes of contact.
Refunds will be returned to the original payment method within 5-7 days, excluding weekends and holidays.

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12: Inclement Weather:

During inclement weather, we are closed and will respond to client requests on the next business day.